- General Information
- Shipping Information
- Privacy and Security
- Custom Logo and Personalization
- Promotion Codes and Gift Certificates
- Order Status and Returns
1. General Information
Q:
How do I contact
CajunBrands.com?
-
A: CajunBrands.com can
be contacted by a number of ways listed below. We
frequently check and respond to e-mail messages
during all hours of the day and night, however we
will always respond to messages within one
business day. If you call and hear our answering
machine, please leave a message and we will get
back with you. You can also fill out the Contact
Form list Here.
E-mail:
ProductInfo@CajunBrands.com- Phone: 1.337.247.3185
Mail: 140 W. Main
Street, New Iberia, LA 70560
Q:
How do I place a non custom
order?
-
A: Please fill out the
Contact Form listed Here
and someone will get back to you about your order.
Please fill out as much Info as possible as so to
better answer your request.
Q:
How to get a custom quote for
a very large order?
-
A: Please fill out the
Contact Form listed Here
and someone will get back to you about your order.
Please fill out as much Info as possible as so to
better answer your request.
Q:
Are there any Taxes Charged?
If so, why?
-
A: We are located in the
State of Louisiana. In the State of Louisiana, if
you purchase online from someone in the State of
Louisiana, you must pay taxes to that Online
provider as so they must report it to the State of
Louisiana. That is Not our rule or law, that is
the State of Louisiana's law. Therefore this Tax
applied will Only only be subject to residents of
Louisiana when purchasing from us.
2. Shipping Information
Q:
General Shipping Information
-
A: CajunBrands.com does
everything possible to get your order out by 3pm
Central Standard Time on the day the order was
placed. When your orders are placed on a
non-business day or holiday, your order will be
processed the next business day. If for some
reason this is not possible (i.e. an unusually
high volume of orders placed the same day or
holidays) your
order will go out the next business day*.
-
Fill out your shipping address exactly as it
should read. Do not forget to include any
apartment number, suite number, or building
number. We cannot be responsible for an incomplete
address that you provide. It is best to include a
phone number to help the Driver locate you during
daytime delivery.
-
If you select a commercial
delivery address on Standard Ground Shipping, your
package may get to you a day or two earlier.
Commercial addresses generally require having
someone present when the driver delivers.
-
-
Perishables are shipped via
next day or 2nd day delivery only.
-
We are not responsible for shipping delays that
occur after an order leaves our facilities.
We are unable to ship to post office boxes.
Saturday deliveries are charged an extra $15.00
per package
Perishables must be ordered at least 2 days
ahead of desired delivery day (i.e.: order by
Wednesday for delivery on Friday).
Some perishables require a signed receipt,
therefore the recipient must be present to
accept delivery.
*Though most orders are processed and shipped
out within 24 hours there are cases when orders
may be delayed especially during Holidays.
To save money on shipping, order perishable
products separately from nonperishable products.
Q:
Post Office Boxes
-
A: We Only utilize
UPS shipping to an Actual Physical Address. P.O.
Box's are not accepted.
Q:
Shipping Calculator
-
A: There is no guesswork
involved. When you place your order, the exact
shipping amount is calculated along with a total
cost of goods and Taxes where applicable prior to
your credit card being charged for the products
you want shipped to your destination.
Q:
Standard Shipping
-
A: For Shipping we
utilize the following carriers: UPS Ground.
Q:
Next Day and Second Day
Shipping
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A: We utilize UPS, for
Next Day or Second Day Orders.
-
Next Day Shipments are delivered on the next
business day following the day shipped.
-
There is an extra charge of $15.00 for Saturday
delivery only available on Next Day Shipments.
Second Day shipments will be delivered on the
second business day following the day shipped.
United States
- Q:
Domestic 48 States
-
A: CajunBrands.com
uses various carriers to ship orders. For
Standard Shipping we use UPS Ground. For Next
Day or Second Day Orders we use UPS.
Q:
Alaska, Hawaii, US
Protectorates
-
A: If you use our
online order form, we will utilize UPS. If you
wish that we utilize USPS Priority Mail Service
for orders shipped to APO/FPO addresses please
fill out the Contact Form
and someone will contact you to fill the order.
Once you exceed 5 lbs the service is zoned. The
further the destination, the more expensive the
shipment costs will be. We can arrange service
thru FedEx, UPS, or DHL, which is considered an
Air Service and is generally more expensive.
Please fill out the Contact Form.
Q:
APO/FPO
-
A: If you use our
online order form, we will utilize UPS. If you
wish that we utilize USPS Priority Mail Service
for orders shipped to APO/FPO addresses please
fill out the Contact Form
and someone will contact you to fill the order.
Q:
International Shipping
-
A: A: If you use
our online order form, we will utilize UPS. If you
wish that we utilize USPS Priority Mail Service
for orders shipped to APO/FPO addresses please
fill out the Contact Form
and someone will contact you to fill the order.
Once you exceed 5 lbs the service is zoned. The
further the destination, the more expensive the
shipment costs will be. We can arrange service
thru FedEx, UPS, or DHL, which is considered an
Air Service and is generally more expensive.
Please fill out the Contact
Form. Deliveries will not be made on Saturdays
or holidays.
-
International Orders will require extra days
because of the paperwork involved.
Q:
Duties and Tariffs
-
A: CajunBrands.com is
not responsible for the collection of duties or
tariffs on International shipments. It is the sole
responsibility of the buyer to calculate and or
pay for any tariffs or duties that may be due on
the purchase. If duties are not paid by on entry
to destination country, or is refused,
CajunBrands.com reserves the right to charge for
fees incurred to ship the product back to our
facility in Crowley, La.
Q:
Canada
-
A: For shipments to
Canada, we utilize USPS Global Priority Mail.
Shipments to extended areas of Canada may increase
the cost of shipping. We are able to provide
quotes Monday through Friday on regular business
days. Some quotes may take more than 24 hours
because we have to wait for a freight company to
quote us.
-
Please fill out the
Contact
Form.
Q:
Other Countries
-
A: For shipments to
countries other than Canada, Please fill out the
Contact Form.
-
Q:
Special Shipping Requests
-
A: To arrange for a
special shipment request please e-mail
ProductSales@CajunBrands.com or call:
1.337.247.3185. We can arrange to ship your
package by any carrier you desire, however, the
shipping cost may be greater than the amount
quoted with the shipping calculator. You can fill
out the Contact Form.
Q:
Improper Address
-
A: If you do not provide
us the complete proper address or if you request
the package to be delivered to another address
(other than the one you originally provided us
with) and our shipping company charges us, your
credit card could be charged up to an additional
$10.00.
3. Privacy and Security - for more
information please see our privacy policy
Q:
What is the Privacy Policy of
CajunBrands.com? For more info
please read our
privacy policy.
-
A: Your personal
information is used expressly by CajunBrands.com
and commonly owned businesses. It is our policy
not to distribute E-mail or any other personal
information received on our site to other
businesses. Unless otherwise instructed by the
customer, we will send out information to site
visitors and customers from time to time to make
them aware of discount ball rates or other special
promotions.
Q:
Is my credit card and personal
information secure?
-
A: We use PayPal for All
of our Online Transactions. Yes. PayPal uses SSL technology to keep your
information safe. In addition, when you send a
payment using PayPal, we don't receive your
sensitive financial information like your credit
card or bank account number. For more Info
on Security and PayPal -
Click Here
4. Custom Logo and Personalization
Q:
How do I place an order for
Custom Logo/Personalized?
-
A: Sorry, We do not
offer any customizations at all.
5. Promotional Coupons and Discounts Certificates
Q:
How do I use a Coupon Code?
-
A: Promotion Coupons are issued
to site visitors and other promotion needs of
CajunBrands.com. All
Promotion Codes have a set of restrictions or
minimum purchases that apply, and all expire
within a short time from issue. You are not
required to enter a Promotion Code to check out.
If your Promotion Code is not valid, you will be
notified prior to completion of checking out.
Q:
How do I use a Discount Gift
Certificate?
-
A: If you have been sent a
Discount Gift
Certificate valid at CajunBrands.com, you may
apply the total balance to your purchase at
checkout. Enter the Discount Gift Certificate Code and password
and your total will be adjusted by the face value
of the certificate. If the total exceeds the
posted value of the certificate, your credit card
will be charged the difference. If you do not use
the full value of the Gift Certificate, retain the
certificate information for use at a later date.
Additional terms and conditions may apply.
6. Order Status and Returns
Q:
How do I find out the status
of my non-custom order at CajunBrands.com?:
-
A: Review your recent e-mail messages from
CajunBrands.com. We notify customers at the time
the order is shipped will contain your tracking
number and a link to the shipper that we used to
ship your order.
-
When you find your tracking number, click on the
link to the shipper, and enter your tracking
number. This will provide you with the location of
your package.
-
If you can't find your tracking number, forward a
copy of your order confirmation, including your
order number, to
ProductSales@CajunBrands.com. A customer
service representative will contact you shortly
after the request is received. If you can't find
your order confirmation, send a message with the
following information: name, order number, date
order placed, products ordered
ProductSales@CajunBrands.com.
Q:
Links to CajunBrands.com
Shippers
Q:
How do I return an order?
-
A: Please refer to
Our Return Policy Statement listed
Here.
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